2 Months - No membership cards

My wife and I joined discovery health from 1 January 2015. To date (2015.03.04) I have still not received medical aid cards.<br> <br> I called during January and was told that it would take 6 weeks. In the last week of Feb 2015 (more than 6 weeks) I called again. There was no reason given for the delay and they call centre agent requested a new card and I was told that I will received it in 3-5 working days via courier.<br> <br> I called again today (2015.03.04) and was told that the card will take a further 7 working days to be delivered as it first takes 3-5 working days to be delivered at head office. The call centre agent gave me a courier reference number but he cannot provide the actual courier company. So what use is a reference number?<br> <br> Discovery health has taken 2889 for health per month for 3 months for me (in addition the premium for life and vitality for a longer period) and has not been able to send a simple membership card!<br> <br> I've been told by the agents that in case of emergency I should show the certificate of membership that was emailed to me. Is this even practical in an emergency?<br> <br> what **** service. please rectify.