1 reviews | Active since Jun 2016
2-Months later - What the hell Discovery?
Concerning a review I wrote on 3 March 2023, I would like to reiterate my absolute frustration with Discovery Health. Although they did contact us regarding my query and tried to be helpful, it is now two months later and the issue has still not been resolved although we and the healthcare provider in question have done all in our powers to adhere to all of Discovery's multiple instructions and requests to get a claim paid out. We have spent several hours on telephone calls and answered multiple emails. What more must one do to get something paid from your own medical savings account? I thought you have won me back, but now I'm even more disappointed than before. Why all the red tape for a simple solution? Don't you want to help your clients who pay a very hefty premium to be a client???!!! I wish companies who force their employees to be part of a medical aid they choose would reconsider because I will for sure not pick Discovery Health!
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards Discovery Health Servicing Team
All I received was an aggressive service agent who blamed us for everything!
I have never been so angry in my whole life.
Apparently, now the client has to sort it out from all sides by contacting the healthcare service provider as well as Discovery, and sending all communication from all parties to the correct address - what the hell!!!! What do one pay that very hefty premium for?
I can not control who the healthcare provider sends their Discovery communication to! Discovery needs to be vigilant and have reports on their clients' files so that such matters can be identified, looked at, and sorted promptly!
Do we now pay Discovery for their service agents to have an attitude with their clients and make it as if all is our fault if Discovery does not have their **** together? Edward talked over me and made it as if he gave us brilliant service. He did not even have a report or contact number on our first complaint!
"Oh discovery is such ANGELS." They have tried so hard over two months to solve a simple issue. I'm being sarcastic if you're too thick to understand it!
Luckily my child still lives with us. If this was somebody who needed this money to put food on their tables, they would have starved to death, and Discovery would have blamed them for that as well.
Please do not contact me again, as it is clear that you do not really want to help anybody except for your bottom line!
All I received was an aggressive service agent who blamed us for everything!
I have never been so angry in my whole life.
Apparently, now the client has to sort it out from all sides by contacting the healthcare service provider as well as Discovery, and sending all communication from all parties to the correct address - what the hell!!!! What do one pay that very hefty premium for?
I can not control who the healthcare provider sends their Discovery communication to! Discovery needs to be vigilant and have reports on their clients' files so that such matters can be identified, looked at, and sorted promptly!
Do we now pay Discovery for their service agents to have an attitude with their clients and make it as if all is our fault if Discovery does not have their **** together? Edward talked over me and made it as if he gave us brilliant service. He did not even have a report or contact number on our first complaint!
"Oh discovery is such ANGELS." They have tried so hard over two months to solve a simple issue. I'm being sarcastic if you're too thick to understand it!
Luckily my child still lives with us. If this was somebody who needed this money to put food on their tables, they would have starved to death, and Discovery would have blamed them for that as well.
Please do not contact me again, as it is clear that you do not really want to help anybody except for your bottom line!