2 months, dependents gone! Run Forest Run! these people are useless!

I submitted a policy change request (continuation option due to resigning from my employer) on June 18 after contacting Discovery’s DCS Branch in Bryanston. I was clearly instructed on which documents to prepare, sign, and submit. Despite complying, a month of back-and-forth followed, with Discovery charging me for June and July—months I had no cover. Shockingly, my policy remains unresolved, and I was told the initial request wasn’t even recorded, forcing me to resubmit all documents. Since this issue surfaced, and after numerous calls, we managed to get the client moved. However, Discovery cancelled two members without my knowledge, leaving them without cover if something had happened. It’s now been over two months, and this simple medical aid issue remains unresolved. Discovery claims they’ve investigated, but it’s utterly unacceptable. Adding to the frustration, Discovery’s lack of communication and accountability has only worsened the situation, leaving me with ongoing uncer*****y and no resolution in sight. The service from DCS Bryanston and Discovery has been ......................!