2 days for specialist authorisation!

Being told to wait 2 days for specialist authorization from Discovery is absolutely unacceptable. I called the call centre and spoke to Abigail, the client relationship manager, who offered little to no assistance. Furthermore Abigail mentioned the board of doctors reviewing the authorisation needs to decide if I should use the specialist benefit now as I have a small amount allocated to me, or if same should be reserved for the rest of the year. Why can't Discovery pay for the specialist now and should I need to see a specialist again I can pay out of pocket should there not be enough funds available. Being told after a 2 day wait for authorization that the authorisation may not even be approved is really disappointing as a client who has not used the specialist benefit since the inception of my membership. Discovery really needs to reevaluate their turn around time and processes, or risk losing the "lower plan" clients who's best interests certainly do not lie with Discovery.