17 days later - no "sk"illed" consultant "that will contact you" in sight

<p>On 25 May I sent DH an email querying a hospital authorised claim paid from my MSA. The return e-mail promised that a sk"illed consultant would contact me within 2-3 working days. The refence number was ********** 195.</p> <p>5 business days later, after not having been contacted by any sk"illed consultants, I logged a query on their website hoping for a better outcome. This time they promised "a response to your enquiry within 72 hours". The date was 31 May 2017 and the reference number ********** 793.</p> <p>It is now 288 hours later and still no-one from DH has made any effort to contact me.</p> <p>Note: this was well before the WC disasters, so really no excuses!!</p> <p> </p>