10 working days have passed and I still haven't recieved my approved claim refund.

Item: Discovery Health
Rating: 1
Author: Kwazi M

I have submitted two claims from my medical savings with Discovery Health, one of which was approved on the 26th of April 2023, and the second claim was placed on the 2nd of May. It's now the 11th of May and I still haven't received a single cent from them. Pathetic considering they say they pay back within 2 - 3 working days.

Helpful (0)

Replies (3)

Discovery Health's replyOfficial

12 May 2023, 06:44

Dear Kwazi M

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards

Discovery Health Servicing Team

Discovery Health's reply12 May 2023, 06:44

Official

Dear Kwazi M

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards

Discovery Health Servicing Team

Kwazi M's updateReviewer Update

15 May 2023, 13:13

A guy from Discovery called me to sort out this issue. I have been refunded, all is well now. Thank you.

Kwazi M's update15 May 2023, 13:13

Reviewer Update

A guy from Discovery called me to sort out this issue. I have been refunded, all is well now. Thank you.

Discovery Health's replyOfficial

15 May 2023, 13:18

Dear Kwazi M

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

Discovery Health's reply15 May 2023, 13:18

Official

Dear Kwazi M

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team