10 messages. 10 days. No response

10 messages 10 days... still nothing. HP Logo Write a review

Kaylie

6 reviews | Active since Sep 2011

28 Mar 2021, 06:36 Discovery vs Samsung Health AGAIN Good day, Once AGAIN Samsung Health and Discovery are in wars and we have to just sit back and wait for you guys to "work your stuff out". The main member Herm**** Pretorius has called your offices 3 times - reference: **********14. With AGAIN no one calling him back. Please see attached 5 workouts done where NO points were allocated. Thanks to this, he will not have made target. This query will be posted on Hello Peter as well.

And I expect another "we tried to call you" message again like you always do... let it ring once and hang up.

Discovery Health's reply: 29 Mar 2021, 08:33

Dear Kaylie We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. Regards Discovery Health Servicing Team

Kaylie: 29 Mar 2021, 20:46

26 minutes 34 seconds on a call today and STILL no help. And they only escalated it this morning because I put it on Hello Peter. 23 March 15m 28 seconds. Called on the 22, 21 and 4th... Still Stuff All!!!! So what is today's excuse? Points now please!!! I await you "reply".

Kaylie: 31 Mar 2021, 08:02

Oh how's this... Their response then mine: ......... Dear Me Senekal Thank you for contacting Discovery Vitality. Kindly be advised that we experienced an issue with points allocations being delayed, however this issue has been resolved. Please do the below troubleshooting steps to fix the syncing error: Uninstall and reinstall the Discovery app delink and relink the Samsung Heallth app ensure that all permissions are granted perform a manual sync on the Discovery app. Please note that the screenshots you have sent to us are unclear, please send us a clear screenshot of the missing workouts in order for us to allocate these points manually. I am looking forward to your response and I apologise for the inconvenience caused. Have a lovely day further. ................. Good day,

Please escalate this to someone who actually gives a damn. I to have worked in a customer care position and I came up with solutions and not excuses. My print screens were clear and even a spreadsheet specifying the amounts on the dates were sent. Do you not think that we have not already tried uninstalling and reinstalling the apps? Logically that is the first thing you do. We didn't just complain... we obviously tried to fix it on our side first.

I want this sorted today.

This conversation will be added to hello peter. Please do not pretend to call. I am busy doing my own work, so please do yours.

Discovery Health's reply: 31 Mar 2021, 09:16

Dear Kaylie Your query was escalated to Discovery Vitality. Regards Discovery Health Servicing Team

Kaylie: 31 Mar 2021, 17:49

09:13 and again at 10:57... "please don't call me, I'm busy at work. Rather email me." "Not a problem, will email you now "..... 17:49 ... now we wait ...

Kaylie: 01 Apr 2021, 18:32

Dear Discovery Vitality. Please reimburse my vitality money for the last month. If you aren't going to do your work then I sure as heck should not have to pay. At this rate... maybe a cancelation of my entire discovery platform should rather be done. You get thousands out of me a month and I get Nothing out of you.

Kaylie: 01 Apr 2021, 18:33

I have also notified my broker of the cancelation

Kaylie: 03 Apr 2021, 10:22

Them...:

Dear Me Senekal Thank you for contacting Discovery Vitality with regards to your Huawei points. We sincerely do apologise for the inconvenience caused. Kindly be advised I have logged an inquiry through to our Device Specialist for one of our manager’s to contact you with regards to the Huawei points issue. Your inquiry reference number: **********. We do have a two to three turnaround time as soon as I do receive feedback I will be in contact with you. We do apologise for the inconvenience caused.

Kaylie: 03 Apr 2021, 10:24

My response:

Please tell me where? Where the hell did I mention the word Huawei???????????? Samsung Health It is in my email, my Hello Peter Title and even in your previous email. Maybe instead of copying and pasting your responses to clients, you actually give a ****. Allocate the points immediately or you and your company are going to be on every social media platform you can think of. Imagine spending thousands on a company that only cares about money and not their clients… oh wait… you don’t have to imagine, YOU ARE DOING IT. JUST ANOTHER EMAIL I GET TO PUT ONTO HELLO PETER. Please note, countless phone calls, uninstalling and re installing ALL apps, wasting time on emails, print screens and spreadsheets…. I expect compensation. Regards

Kaylie: 03 Apr 2021, 10:24

Please note ALL screenshots and spreadsheet were sent now again

Kaylie: 03 Apr 2021, 10:29

That is now almost 3 weeks of begging and pleading and explaining to a different person each time. It is not MY POINTS. it is for the main member. Please do not call me or like what half of you do... let it ring once then send the stupid "I could not get hold if you" email. I do not want to speak to any of you. Just sort your systems out now. 4 times we have uninstalled and reinstalled EVERYTHING. Countless calls and emails. You are wasting my time, money and data.

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