1 Star – Extremely disappointing service

1 Star – Extremely disappointing service

I'm beyond frustrated with Discovery Medical Aid. I've submitted everything that was requested: the detailed tax invoice, scope report, motivational letter from the hospital doctor, proof of payment for the R10,000 I paid, and countless emails.

Instead of resolving my claim, I'm constantly being passed from one department to another and forced to explain the same situation over and over again. No one takes ownership, and there is little to no communication. To date, I still haven't received a proper response or resolution.

Why is it so difficult to get my own money back when I've provided all the required documentation? This experience has been exhausting and unacceptable. Discovery seriously needs to improve its customer service and claims process.