Bad health services

In February 2022 I was here for my annual blood test. Today I asked to see my results as this is my first visit after the tests were done. I was told that I did not the the tests and that there is no proof that I was here in February. I told them to check the signing in book where they take details of patients. They refused to this. It is really an inconvenience and a waste of time. No one is owning up or taking responsibility or apologizing because at this place the patient is always wrong.