Unprofessional customer service from DiscoverCars

I have been a loyal user of DiscoverCars for more than four years and have recommended their platform to friends and family.

Unfortunately, my recent interaction with their customer support team (Stanislav and Steve) was very disappointing.

When I contacted support regarding a cancellation and booking credit request, the issue was not properly investigated. Instead, the responses I received were dismissive and included assumptions about actions I supposedly took.

One response even suggested that I must have requested a refund myself or that someone else had access to my devices. This is completely untrue and not an appropriate assumption to make without evidence.

When I asked for clarification, I was told that the case would not be escalated further and received the following response:

“I’m afraid I can’t explain the matter any more concisely. I look forward to yet another reply.” - Steve

This type of communication from customer service is extremely disappointing.

To be clear, I am not seeking compensation. What I expected was professional handling of the situation and respectful communication.

After years of using DiscoverCars, this experience has unfortunately left me very disappointed.