J
John
1 reviews | Active since Jan 2026
26 Jan 2026, 13:05
Terrible experience
Terrible experience. I booked with Fox and received a confirmation from Fox. Turns out there is NO Fox at Salta. Finally a fellow from Hertz helped me out and spoke to Fox on the phone. They said the reservation was with EuropeCar, which had the reservation. I lost over an hour in the airport, after a very early morning flight, trying to figure out where my reservation was. Unacceptable.
Helpful (0)
Replies (1)0
Replies (1)
Discovercars.com's replyOfficial
24 Mar 2026, 17:27Hi John,
I’m really sorry to hear about the confusion you faced at Salta Airport.
While DiscoverCars.com is a car rental price comparison platform (not the rental company and we don’t have airport branches), the pickup details and supplier information shown on the voucher must be accurate, and we’d like to investigate why this mismatch happened in your case.
Please email us at ******* with your booking number and link to this review*. If you can also attach your voucher/confirmation from Fox (or any screenshots/emails you received), we’ll review the listing details and contact the supplier to clarify what went wrong and see what can be done to make this right.
Thank you for sharing your experience with us.
Kind regards,
Eva Smith
Community Manager
I’m really sorry to hear about the confusion you faced at Salta Airport.
While DiscoverCars.com is a car rental price comparison platform (not the rental company and we don’t have airport branches), the pickup details and supplier information shown on the voucher must be accurate, and we’d like to investigate why this mismatch happened in your case.
Please email us at ******* with your booking number and link to this review*. If you can also attach your voucher/confirmation from Fox (or any screenshots/emails you received), we’ll review the listing details and contact the supplier to clarify what went wrong and see what can be done to make this right.
Thank you for sharing your experience with us.
Kind regards,
Eva Smith
Community Manager
Discovercars.com's reply24 Mar 2026, 17:27
Official
Hi John,
I’m really sorry to hear about the confusion you faced at Salta Airport.
While DiscoverCars.com is a car rental price comparison platform (not the rental company and we don’t have airport branches), the pickup details and supplier information shown on the voucher must be accurate, and we’d like to investigate why this mismatch happened in your case.
Please email us at ******* with your booking number and link to this review*. If you can also attach your voucher/confirmation from Fox (or any screenshots/emails you received), we’ll review the listing details and contact the supplier to clarify what went wrong and see what can be done to make this right.
Thank you for sharing your experience with us.
Kind regards,
Eva Smith
Community Manager
I’m really sorry to hear about the confusion you faced at Salta Airport.
While DiscoverCars.com is a car rental price comparison platform (not the rental company and we don’t have airport branches), the pickup details and supplier information shown on the voucher must be accurate, and we’d like to investigate why this mismatch happened in your case.
Please email us at ******* with your booking number and link to this review*. If you can also attach your voucher/confirmation from Fox (or any screenshots/emails you received), we’ll review the listing details and contact the supplier to clarify what went wrong and see what can be done to make this right.
Thank you for sharing your experience with us.
Kind regards,
Eva Smith
Community Manager