ST
Shay T
1 reviews | Active since Apr 2023
19 Apr 2023, 09:18
TERRIBLE customer support.
TERRIBLE customer support. Rented a car using their website. Using Autounion. I needed help communicating with the local agency of Autounion about getting a printed refund of the deposit. since I don't have a local SIM. You will get automatically responded only from customer support. They will keep hanging to your face, again and again, and again, and will not try to help you. too bad I can't upload a photo to prove it.
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Discovercars.com's replyOfficial
24 Apr 2023, 11:49Dear Shay,
We regret this fact.
Agencies have a period of up to 30 days to return the deposit amount. Only after this deadline can we investigate the reason for not returning the amount.
If you have any other questions, send us a message at ***.
Thank you for your message and for your feedback.
Bruno Fernandes
Community Manager
We regret this fact.
Agencies have a period of up to 30 days to return the deposit amount. Only after this deadline can we investigate the reason for not returning the amount.
If you have any other questions, send us a message at ***.
Thank you for your message and for your feedback.
Bruno Fernandes
Community Manager
Discovercars.com's reply24 Apr 2023, 11:49
Official
Dear Shay,
We regret this fact.
Agencies have a period of up to 30 days to return the deposit amount. Only after this deadline can we investigate the reason for not returning the amount.
If you have any other questions, send us a message at ***.
Thank you for your message and for your feedback.
Bruno Fernandes
Community Manager
We regret this fact.
Agencies have a period of up to 30 days to return the deposit amount. Only after this deadline can we investigate the reason for not returning the amount.
If you have any other questions, send us a message at ***.
Thank you for your message and for your feedback.
Bruno Fernandes
Community Manager