MN
Mbulelo N
1 reviews | Active since Oct 2017
28 Apr 2026, 07:16
Refund declined
I booked a car thriugh them from Europcar. The experience was terrible. I couldn't get the car from rental agent as I don't have a credit card but I have an Evolve card which works like a credit card. The trip was canceled however they're not going to refund me over R4000. I can't accept that
Helpful (0)
Replies (1)0
Replies (1)
Discovercars.com's replyOfficial
29 Apr 2026, 08:47 Hello,
Thank you for sharing your experience with us. I’m truly sorry to hear about the difficulties you faced when trying to collect your car.
DiscoverCars.com is a car rental comparison platform that connects customers with rental suppliers such as Europcar, and we rely on their rental conditions—which often require a physical credit card in the main driver’s name for security purposes. Unfortunately, some cards like Evolve cards may not meet the supplier’s pre-authorization requirements.
That said, we’d really like to take a closer look at your booking to see if there’s anything further we can do to assist or clarify. Could you please reach out to us at reviews@discovercars[dot]com with your booking number and any additional details? Our team will review your case and do our best to help.
Kind regards,
Sarah Brown
Community Manager
Thank you for sharing your experience with us. I’m truly sorry to hear about the difficulties you faced when trying to collect your car.
DiscoverCars.com is a car rental comparison platform that connects customers with rental suppliers such as Europcar, and we rely on their rental conditions—which often require a physical credit card in the main driver’s name for security purposes. Unfortunately, some cards like Evolve cards may not meet the supplier’s pre-authorization requirements.
That said, we’d really like to take a closer look at your booking to see if there’s anything further we can do to assist or clarify. Could you please reach out to us at reviews@discovercars[dot]com with your booking number and any additional details? Our team will review your case and do our best to help.
Kind regards,
Sarah Brown
Community Manager
Discovercars.com's reply29 Apr 2026, 08:47
Official
Hello,
Thank you for sharing your experience with us. I’m truly sorry to hear about the difficulties you faced when trying to collect your car.
DiscoverCars.com is a car rental comparison platform that connects customers with rental suppliers such as Europcar, and we rely on their rental conditions—which often require a physical credit card in the main driver’s name for security purposes. Unfortunately, some cards like Evolve cards may not meet the supplier’s pre-authorization requirements.
That said, we’d really like to take a closer look at your booking to see if there’s anything further we can do to assist or clarify. Could you please reach out to us at reviews@discovercars[dot]com with your booking number and any additional details? Our team will review your case and do our best to help.
Kind regards,
Sarah Brown
Community Manager
Thank you for sharing your experience with us. I’m truly sorry to hear about the difficulties you faced when trying to collect your car.
DiscoverCars.com is a car rental comparison platform that connects customers with rental suppliers such as Europcar, and we rely on their rental conditions—which often require a physical credit card in the main driver’s name for security purposes. Unfortunately, some cards like Evolve cards may not meet the supplier’s pre-authorization requirements.
That said, we’d really like to take a closer look at your booking to see if there’s anything further we can do to assist or clarify. Could you please reach out to us at reviews@discovercars[dot]com with your booking number and any additional details? Our team will review your case and do our best to help.
Kind regards,
Sarah Brown
Community Manager