YM
Yolanda M
1 reviews | Active since Feb 2016
25 Sept 2025, 13:22
No refund for a payment of R900
I am even shaking in frustration while typing this, i booked a rental yesterday at 5pm and made a payment of over R800, this morning i realized that my credit card was no where to be found to make the refundable security deposit. I called and asked if they can assist me in either changing the date or cancel and refund then i will rebook once i have gone to the bank to reorder my credit card. I was told that unfortunately i will not receive my deposit back as it is less than 48 hours of pick up. In what economy is it okay to lose R800 just like that. Discovery.com is a **** and i will never recommend anyone to use it. what a tough lesson to learn.
Helpful (0)
Replies (3)0
Replies (3)
Discovercars.com's replyOfficial
26 Sept 2025, 09:51Hi Yolanda,
I’m truly sorry to hear about the frustration you experienced.
Discover Cars is a rental car comparison platform, and the rental conditions, including the policy on cancellations and refunds, are set by the car rental suppliers. These conditions, which include the 48-hour cancellation rule, are displayed before completing a booking to ensure transparency.
I’m truly sorry to hear about the frustration you experienced.
Discover Cars is a rental car comparison platform, and the rental conditions, including the policy on cancellations and refunds, are set by the car rental suppliers. These conditions, which include the 48-hour cancellation rule, are displayed before completing a booking to ensure transparency.
However, we understand that unexpected circumstances, such as losing your credit card, can happen. Therefore, as a goodwill gesture, we have refunded the amount you paid online.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we hope to turn this around for you.
Kind regards,
Eva Smith
Community Manager
Discovercars.com's reply26 Sept 2025, 09:51
Official
Hi Yolanda,
I’m truly sorry to hear about the frustration you experienced.
Discover Cars is a rental car comparison platform, and the rental conditions, including the policy on cancellations and refunds, are set by the car rental suppliers. These conditions, which include the 48-hour cancellation rule, are displayed before completing a booking to ensure transparency.
I’m truly sorry to hear about the frustration you experienced.
Discover Cars is a rental car comparison platform, and the rental conditions, including the policy on cancellations and refunds, are set by the car rental suppliers. These conditions, which include the 48-hour cancellation rule, are displayed before completing a booking to ensure transparency.
However, we understand that unexpected circumstances, such as losing your credit card, can happen. Therefore, as a goodwill gesture, we have refunded the amount you paid online.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we hope to turn this around for you.
Kind regards,
Eva Smith
Community Manager
YM
Yolanda M's updateReviewer Update
26 Sept 2025, 10:15Hi Eva
Thank you so much,I really appreciate it.
You will let me know what you need from me to process the refund and how long it will take.
Thank you so much,I really appreciate it.
You will let me know what you need from me to process the refund and how long it will take.
YM
Yolanda M's update26 Sept 2025, 10:15
Reviewer Update
Hi Eva
Thank you so much,I really appreciate it.
You will let me know what you need from me to process the refund and how long it will take.
Thank you so much,I really appreciate it.
You will let me know what you need from me to process the refund and how long it will take.
Discovercars.com's replyOfficial
26 Sept 2025, 10:43Hi Yolanda,
Thank you for your message.
For data protection reasons, we’ll provide further details via email.
Kind regards,
Eva Smith
Community Manager
Thank you for your message.
For data protection reasons, we’ll provide further details via email.
Kind regards,
Eva Smith
Community Manager
Discovercars.com's reply26 Sept 2025, 10:43
Official
Hi Yolanda,
Thank you for your message.
For data protection reasons, we’ll provide further details via email.
Kind regards,
Eva Smith
Community Manager
Thank you for your message.
For data protection reasons, we’ll provide further details via email.
Kind regards,
Eva Smith
Community Manager