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cornell.coetzee cornell.coetzee
1 reviews | Active since Dec 2016
29 Jun 2023, 09:37
Missing information on DiscoverCars and potential Popia/GDPR infringements
Not all Terms and Conditions of the specific rental company are showed before making the deposit on the website, and I paid 2-3 times the amount advertised.
You have to phone them locally before you can get shuttle services to tell you where to go and get a pickup, so you need a local expensive sim card.
Only discovercars and easirent has my email address in Ireland and my first day I was already receiving crypto ****s to my email address which I believe is against either Popia or GDPR
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Replies (1)0
Replies (1)
Discovercars.com's replyOfficial
11 Oct 2024, 17:13Dear Cornell,
We apologize for any harm caused.
I tried to find your booking using your name, but I couldn't.
DiscoverCars.com has honesty with our customers as one of its principles. We strive for transparency and clarity of information during the booking process.
This type of situation is not normal to occur; note that we have thousands of confirmed reservations and happy customers every single day.
I want to analyze your case again and compensate for this unexpected situation.
For that, I need your reservation number, D******x.
Send me a message at *** with the following information:
1. Link to this review.
2. Reservation number.
(If you are not sure what your reservation number is, you can share with us the email address used for the reservation and the main driver's full name.)
I am waiting for your message to resolve this issue.
Bruno Fernandes,
Community Manager
We apologize for any harm caused.
I tried to find your booking using your name, but I couldn't.
DiscoverCars.com has honesty with our customers as one of its principles. We strive for transparency and clarity of information during the booking process.
This type of situation is not normal to occur; note that we have thousands of confirmed reservations and happy customers every single day.
I want to analyze your case again and compensate for this unexpected situation.
For that, I need your reservation number, D******x.
Send me a message at *** with the following information:
1. Link to this review.
2. Reservation number.
(If you are not sure what your reservation number is, you can share with us the email address used for the reservation and the main driver's full name.)
I am waiting for your message to resolve this issue.
Bruno Fernandes,
Community Manager
Discovercars.com's reply11 Oct 2024, 17:13
Official
Dear Cornell,
We apologize for any harm caused.
I tried to find your booking using your name, but I couldn't.
DiscoverCars.com has honesty with our customers as one of its principles. We strive for transparency and clarity of information during the booking process.
This type of situation is not normal to occur; note that we have thousands of confirmed reservations and happy customers every single day.
I want to analyze your case again and compensate for this unexpected situation.
For that, I need your reservation number, D******x.
Send me a message at *** with the following information:
1. Link to this review.
2. Reservation number.
(If you are not sure what your reservation number is, you can share with us the email address used for the reservation and the main driver's full name.)
I am waiting for your message to resolve this issue.
Bruno Fernandes,
Community Manager
We apologize for any harm caused.
I tried to find your booking using your name, but I couldn't.
DiscoverCars.com has honesty with our customers as one of its principles. We strive for transparency and clarity of information during the booking process.
This type of situation is not normal to occur; note that we have thousands of confirmed reservations and happy customers every single day.
I want to analyze your case again and compensate for this unexpected situation.
For that, I need your reservation number, D******x.
Send me a message at *** with the following information:
1. Link to this review.
2. Reservation number.
(If you are not sure what your reservation number is, you can share with us the email address used for the reservation and the main driver's full name.)
I am waiting for your message to resolve this issue.
Bruno Fernandes,
Community Manager