Local rental car could not find the reservation initially , and it took them almost an hour (of our precious daylight travel time that day) to find a car for us

Hello Annette,

I am very sorry to hear that your rental started with such a delay. I completely understand that when you are traveling, especially during daylight hours, every minute is precious, and spending an hour waiting for a reservation to be located is deeply frustrating.

We have noted your feedback regarding this delay and will share it with the supplier's management. At DiscoverCars.com, we strive to ensure a seamless pick-up process, and we use reports like yours to hold our partners to the high standards our customers deserve.

I am glad to hear that everything else with the car and the rest of your trip was fine, but we will certainly do our best to ensure this doesn't happen again. 

 

Best regards,

Sarah Brown 
Community Manager