SW
Steve W
1 reviews | Active since Aug 2023
09 Aug 2023, 08:11
Insurance ****
Taken insurance through them, but was forced to buy the same at the rental desk as well. The supplier goldcar said, their insurance is not valid and we have to buy theirs only to be able to get the car.
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Replies (1)
Discovercars.com's replyOfficial
11 Oct 2024, 17:04Dear Steve,
We apologize for any misunderstandings.
DiscoverCars.com has honesty and transparency with our customers as one of its principles.
Our Full Coverage is valid worldwide.
This protection is essential to guaranteeing a smooth journey for our customers.
Our Full Coverage is a protection related to the vehicle.
Please note, however, that our protection does not include the following insurance: Collision Damage Waiver;Theft Protection; Third Party Liability (TPL).
This information is available before the customer finalizes the reservation and also immediately afterward on the voucher.
When the main driver has the mandatory documents and also a credit card in his name with the deposit limit, no extra insurance is necessary.
The deposit is due because if an accident happens to the vehicle, the provider will withdraw the deposit amount for the repair, and we will reimburse the customer.
All this information is available under the rental conditions and later on in the voucher.
Send me a message at *** with the following information:
1. Link to this review.
2. Reservation number.
(If you are not sure what your reservation number is, you can share with us the email address used for the reservation and the main driver's full name.)
So that I can refund the value of our protection to compensate you for this inconvenience.
Thank you for your feedback.
Bruno Fernandes,
Community Manager
We apologize for any misunderstandings.
DiscoverCars.com has honesty and transparency with our customers as one of its principles.
Our Full Coverage is valid worldwide.
This protection is essential to guaranteeing a smooth journey for our customers.
Our Full Coverage is a protection related to the vehicle.
Please note, however, that our protection does not include the following insurance: Collision Damage Waiver;Theft Protection; Third Party Liability (TPL).
This information is available before the customer finalizes the reservation and also immediately afterward on the voucher.
When the main driver has the mandatory documents and also a credit card in his name with the deposit limit, no extra insurance is necessary.
The deposit is due because if an accident happens to the vehicle, the provider will withdraw the deposit amount for the repair, and we will reimburse the customer.
All this information is available under the rental conditions and later on in the voucher.
Send me a message at *** with the following information:
1. Link to this review.
2. Reservation number.
(If you are not sure what your reservation number is, you can share with us the email address used for the reservation and the main driver's full name.)
So that I can refund the value of our protection to compensate you for this inconvenience.
Thank you for your feedback.
Bruno Fernandes,
Community Manager
Discovercars.com's reply11 Oct 2024, 17:04
Official
Dear Steve,
We apologize for any misunderstandings.
DiscoverCars.com has honesty and transparency with our customers as one of its principles.
Our Full Coverage is valid worldwide.
This protection is essential to guaranteeing a smooth journey for our customers.
Our Full Coverage is a protection related to the vehicle.
Please note, however, that our protection does not include the following insurance: Collision Damage Waiver;Theft Protection; Third Party Liability (TPL).
This information is available before the customer finalizes the reservation and also immediately afterward on the voucher.
When the main driver has the mandatory documents and also a credit card in his name with the deposit limit, no extra insurance is necessary.
The deposit is due because if an accident happens to the vehicle, the provider will withdraw the deposit amount for the repair, and we will reimburse the customer.
All this information is available under the rental conditions and later on in the voucher.
Send me a message at *** with the following information:
1. Link to this review.
2. Reservation number.
(If you are not sure what your reservation number is, you can share with us the email address used for the reservation and the main driver's full name.)
So that I can refund the value of our protection to compensate you for this inconvenience.
Thank you for your feedback.
Bruno Fernandes,
Community Manager
We apologize for any misunderstandings.
DiscoverCars.com has honesty and transparency with our customers as one of its principles.
Our Full Coverage is valid worldwide.
This protection is essential to guaranteeing a smooth journey for our customers.
Our Full Coverage is a protection related to the vehicle.
Please note, however, that our protection does not include the following insurance: Collision Damage Waiver;Theft Protection; Third Party Liability (TPL).
This information is available before the customer finalizes the reservation and also immediately afterward on the voucher.
When the main driver has the mandatory documents and also a credit card in his name with the deposit limit, no extra insurance is necessary.
The deposit is due because if an accident happens to the vehicle, the provider will withdraw the deposit amount for the repair, and we will reimburse the customer.
All this information is available under the rental conditions and later on in the voucher.
Send me a message at *** with the following information:
1. Link to this review.
2. Reservation number.
(If you are not sure what your reservation number is, you can share with us the email address used for the reservation and the main driver's full name.)
So that I can refund the value of our protection to compensate you for this inconvenience.
Thank you for your feedback.
Bruno Fernandes,
Community Manager