AV
Antonio V
1 reviews | Active since Jan 2023
25 Jan 2023, 16:40
DISCOVERCARS.COM
Booked and paid for a rented car in Lisbon via Discoverycars.com when i got there was told that i had lost my car as i was 2,5Hours late due to the connecting flight from Zurich being late. When i contacted Discoverycars.com they said that i had plenty time to read the contract and that i should have phoned. How do you phone from a foreign airport and have no access to a phone. I requested that they notify me with their company's details but they refuse. For all i know they could be operating from outer space. What a farce and a bunch of ******. They have the nerve to email me asking me if i was happy with my car.
Helpful (0)
Replies (1)0
Replies (1)
Discovercars.com's replyOfficial
26 Jan 2023, 14:46Dear Antonio,
We are very sorry for this flight delay. We at Discover Cars cannot be held responsible for these types of events. We always recommend customers to claim the amount directly with the airline, since they were responsible for the delay. Furthermore, we understand that each case is different, and we always seek to compensate customers even with external factors. We will refund the full amount paid on our website back to your card, 170.72(EUR)
~2982.82(ZAR), for all this discomfort. Thank you for your message, and we are here to provide any additional information.
Bruno Fernandes
Community Marketing Manager
We are very sorry for this flight delay. We at Discover Cars cannot be held responsible for these types of events. We always recommend customers to claim the amount directly with the airline, since they were responsible for the delay. Furthermore, we understand that each case is different, and we always seek to compensate customers even with external factors. We will refund the full amount paid on our website back to your card, 170.72(EUR)
~2982.82(ZAR), for all this discomfort. Thank you for your message, and we are here to provide any additional information.
Bruno Fernandes
Community Marketing Manager
Discovercars.com's reply26 Jan 2023, 14:46
Official
Dear Antonio,
We are very sorry for this flight delay. We at Discover Cars cannot be held responsible for these types of events. We always recommend customers to claim the amount directly with the airline, since they were responsible for the delay. Furthermore, we understand that each case is different, and we always seek to compensate customers even with external factors. We will refund the full amount paid on our website back to your card, 170.72(EUR)
~2982.82(ZAR), for all this discomfort. Thank you for your message, and we are here to provide any additional information.
Bruno Fernandes
Community Marketing Manager
We are very sorry for this flight delay. We at Discover Cars cannot be held responsible for these types of events. We always recommend customers to claim the amount directly with the airline, since they were responsible for the delay. Furthermore, we understand that each case is different, and we always seek to compensate customers even with external factors. We will refund the full amount paid on our website back to your card, 170.72(EUR)
~2982.82(ZAR), for all this discomfort. Thank you for your message, and we are here to provide any additional information.
Bruno Fernandes
Community Marketing Manager