JD
J D

1 reviews | Active since Jan 2026

12 Jan 2026, 02:12

Discover Cars said they were charging me the full amount for the car rental + full coverage insurance

Discover Cars said they were charging me the full amount for the car rental + full coverage insurance. When I arrived at the car rental agency I learned that the insurance would not be accepted and that there were almost $200 in additional mandatory fees.

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Replies (1)
Discovercars.com
Discovercars.com's reply25 Mar 2026, 11:02
Official
Hello,

I am truly sorry to hear about the unexpected fees and the confusion regarding your insurance at the rental desk.

I would like to clarify that DiscoverCars.com is a rental car price comparison platform, not the rental company itself. While we offer Full Coverage insurance, some suppliers may offer their own local insurance as an alternative, particularly if certain rental requirements (such as a valid credit card for the deposit) are not met. However, you should never feel forced into unnecessary charges.

To help us investigate these $200 in additional fees, we need to look into your specific case.

Please email us at *** with:
  • Your booking number.
  • A link to this review.
  • A copy of the invoice or rental agreement showing these additional charges.

Once we have these details, we can contact the supplier to verify if these charges were mandatory.

Best regards,
Sarah Brown 
Community Manager