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Jeanne S
1 reviews | Active since Mar 2026
17 Mar 2026, 23:18
Contrary to advertising there is no free cancellation
Contrary to advertising there is no free cancellation. They cancelled my reservation and kept my prepaid money. I would never rent from them. The warehouse they bring you to has no live agents, just a computer screen. It took over two hours and then I was unable to rent a pre reserved car
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Discovercars.com's replyOfficial
19 Mar 2026, 17:22Hi Jeanne,
I’m truly sorry to hear about what happened, being left without a car after a pre-reservation, losing so much time.
DiscoverCars.com is a rental car price comparison and booking platform, and the vehicle pickup process (including whether there are staff on site or a remote/virtual desk) is handled by the rental supplier. That said, we absolutely can review why your reservation was canceled and whether your booking qualified for free cancellation under the terms shown at the time of booking. In many cases, “free cancellation” depends on canceling within the allowed time window (often at least 48 hours before pickup) and on the specific booking conditions, so we’d like to check the exact details of your reservation.
Please email us at ******* with your booking number and link to this review. We’ll investigate with the supplier and explain what happened, and we’ll do our best to find a fair solution regarding the payment.
Thank you for sharing your experience with us.
Kind regards,
Eva Smith
Community Manager
I’m truly sorry to hear about what happened, being left without a car after a pre-reservation, losing so much time.
DiscoverCars.com is a rental car price comparison and booking platform, and the vehicle pickup process (including whether there are staff on site or a remote/virtual desk) is handled by the rental supplier. That said, we absolutely can review why your reservation was canceled and whether your booking qualified for free cancellation under the terms shown at the time of booking. In many cases, “free cancellation” depends on canceling within the allowed time window (often at least 48 hours before pickup) and on the specific booking conditions, so we’d like to check the exact details of your reservation.
Please email us at ******* with your booking number and link to this review. We’ll investigate with the supplier and explain what happened, and we’ll do our best to find a fair solution regarding the payment.
Thank you for sharing your experience with us.
Kind regards,
Eva Smith
Community Manager
Discovercars.com's reply19 Mar 2026, 17:22
Official
Hi Jeanne,
I’m truly sorry to hear about what happened, being left without a car after a pre-reservation, losing so much time.
DiscoverCars.com is a rental car price comparison and booking platform, and the vehicle pickup process (including whether there are staff on site or a remote/virtual desk) is handled by the rental supplier. That said, we absolutely can review why your reservation was canceled and whether your booking qualified for free cancellation under the terms shown at the time of booking. In many cases, “free cancellation” depends on canceling within the allowed time window (often at least 48 hours before pickup) and on the specific booking conditions, so we’d like to check the exact details of your reservation.
Please email us at ******* with your booking number and link to this review. We’ll investigate with the supplier and explain what happened, and we’ll do our best to find a fair solution regarding the payment.
Thank you for sharing your experience with us.
Kind regards,
Eva Smith
Community Manager
I’m truly sorry to hear about what happened, being left without a car after a pre-reservation, losing so much time.
DiscoverCars.com is a rental car price comparison and booking platform, and the vehicle pickup process (including whether there are staff on site or a remote/virtual desk) is handled by the rental supplier. That said, we absolutely can review why your reservation was canceled and whether your booking qualified for free cancellation under the terms shown at the time of booking. In many cases, “free cancellation” depends on canceling within the allowed time window (often at least 48 hours before pickup) and on the specific booking conditions, so we’d like to check the exact details of your reservation.
Please email us at ******* with your booking number and link to this review. We’ll investigate with the supplier and explain what happened, and we’ll do our best to find a fair solution regarding the payment.
Thank you for sharing your experience with us.
Kind regards,
Eva Smith
Community Manager