G
Garrett
1 reviews | Active since Feb 2026
24 Feb 2026, 21:08
Car was not as advertised
Car was not as advertised. It was a way older model without the proper safety features. It is a work van, not what we would take on vacation with our young kids.
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Replies (1)
Discovercars.com's replyOfficial
24 Mar 2026, 16:47Hi Garrett,
I’m really sorry to hear that the car you received was not as advertised, especially when you were traveling with young children and expected a safer, vacation-appropriate vehicle. That’s a very frustrating and worrying situation.
While DiscoverCars.com is a rental car price comparison platform (the vehicle itself is provided by the local rental company), we take cases like this seriously and want to look into whether the supplier delivered the correct car category and whether the listing details were accurate.
Please email us at ******* with your booking number and link to this review. If you have any supporting details (photos of the car, the rental agreement showing the model/year, or anything the staff told you at the counter), include those as well—it will help us move faster.
Thank you for sharing your experience with us, and we hope we can make this right.
Regards,
Eva Smith
Community Manager
I’m really sorry to hear that the car you received was not as advertised, especially when you were traveling with young children and expected a safer, vacation-appropriate vehicle. That’s a very frustrating and worrying situation.
While DiscoverCars.com is a rental car price comparison platform (the vehicle itself is provided by the local rental company), we take cases like this seriously and want to look into whether the supplier delivered the correct car category and whether the listing details were accurate.
Please email us at ******* with your booking number and link to this review. If you have any supporting details (photos of the car, the rental agreement showing the model/year, or anything the staff told you at the counter), include those as well—it will help us move faster.
Thank you for sharing your experience with us, and we hope we can make this right.
Regards,
Eva Smith
Community Manager
Discovercars.com's reply24 Mar 2026, 16:47
Official
Hi Garrett,
I’m really sorry to hear that the car you received was not as advertised, especially when you were traveling with young children and expected a safer, vacation-appropriate vehicle. That’s a very frustrating and worrying situation.
While DiscoverCars.com is a rental car price comparison platform (the vehicle itself is provided by the local rental company), we take cases like this seriously and want to look into whether the supplier delivered the correct car category and whether the listing details were accurate.
Please email us at ******* with your booking number and link to this review. If you have any supporting details (photos of the car, the rental agreement showing the model/year, or anything the staff told you at the counter), include those as well—it will help us move faster.
Thank you for sharing your experience with us, and we hope we can make this right.
Regards,
Eva Smith
Community Manager
I’m really sorry to hear that the car you received was not as advertised, especially when you were traveling with young children and expected a safer, vacation-appropriate vehicle. That’s a very frustrating and worrying situation.
While DiscoverCars.com is a rental car price comparison platform (the vehicle itself is provided by the local rental company), we take cases like this seriously and want to look into whether the supplier delivered the correct car category and whether the listing details were accurate.
Please email us at ******* with your booking number and link to this review. If you have any supporting details (photos of the car, the rental agreement showing the model/year, or anything the staff told you at the counter), include those as well—it will help us move faster.
Thank you for sharing your experience with us, and we hope we can make this right.
Regards,
Eva Smith
Community Manager