1 reviews | Active since Jul 2023
AVOID DISCOVERCARS - ITS A ****
We rented a car in Corfu and paid a 1200 euro deposit. When returning the car we were told it would be back with us in 2 days. Over 2 weeks later we have had nothing and Discover Cars have been unable to help
UPDATE 14/07 - Deposit still not returned and Discover cars has given no advice other than to 'contact the rental company'. We have repeatedly done this and had no reply. This is a **** and the rental car company has no intention of returning our 1200 EUROS.
UDPATE 18/07 - The company has provided a document to say we "destroyed an engine" and therefore the deposit wont be returned (even though we took out full insurance). Our rental car we were given on day 1 made a strange sound and the company changed it FREE OF CHARGE. We were told when we returned it we would have our deposit in 2 days and STILL NOT RECEIVED. Discover cars is now claiming the faulty engine is our fault and has produced a FRADULENT DOCUMENT that we did not sign.
AVOID THIS COMPANY
We apologize for any harm caused.
I tried to find your reservation by name, but I couldn't.
DiscoverCars.com has honesty with our customers as one of its principles, and we demand the same from our rental suppliers.
This type of situation is not normal to occur; note that we have thousands of confirmed reservations and happy customers every single day.
So I want to investigate your case more deeply and evaluate a way to compensate you for this inconvenience.
For that, I need your reservation number, D******x.
Send me a message at *** with the following information:
1. Link to this review.
2. Reservation number.
(If you are not sure what your reservation number is, you can share with us the email address used for the reservation and the main driver's full name.)
I am waiting for your message to resolve this issue.
Bruno Fernandes,
Community Manager
We apologize for any harm caused.
I tried to find your reservation by name, but I couldn't.
DiscoverCars.com has honesty with our customers as one of its principles, and we demand the same from our rental suppliers.
This type of situation is not normal to occur; note that we have thousands of confirmed reservations and happy customers every single day.
So I want to investigate your case more deeply and evaluate a way to compensate you for this inconvenience.
For that, I need your reservation number, D******x.
Send me a message at *** with the following information:
1. Link to this review.
2. Reservation number.
(If you are not sure what your reservation number is, you can share with us the email address used for the reservation and the main driver's full name.)
I am waiting for your message to resolve this issue.
Bruno Fernandes,
Community Manager