J
Jose
1 reviews | Active since Feb 2026
20 Feb 2026, 03:41
After I made the res...
After I made the reservation and paid, on the day I was supposed to pick up the car, the company told me that they didn't have a car for me.
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Replies (1)
Discovercars.com's replyOfficial
24 Mar 2026, 17:02Hi Jose,
I’m truly sorry that, despite having a paid reservation, you arrived for pickup and were told there was no car available. We understand how stressful and disruptive that is, especially on the day you need to start your trip.
DiscoverCars.com is a car rental price comparison platform, and the vehicle itself is provided by the rental company you selected. That said, we do help our customers resolve issues like this with the supplier and review what happened in your specific case.
Please email us at ******* with your booking number and link to this review, and if possible, any written confirmation from the rental desk that they had no vehicle available. We’ll investigate with the supplier and do our best to find a fair solution.
Thank you for sharing your experience with us.
Regards,
Eva Smith
Community Manager
I’m truly sorry that, despite having a paid reservation, you arrived for pickup and were told there was no car available. We understand how stressful and disruptive that is, especially on the day you need to start your trip.
DiscoverCars.com is a car rental price comparison platform, and the vehicle itself is provided by the rental company you selected. That said, we do help our customers resolve issues like this with the supplier and review what happened in your specific case.
Please email us at ******* with your booking number and link to this review, and if possible, any written confirmation from the rental desk that they had no vehicle available. We’ll investigate with the supplier and do our best to find a fair solution.
Thank you for sharing your experience with us.
Regards,
Eva Smith
Community Manager
Discovercars.com's reply24 Mar 2026, 17:02
Official
Hi Jose,
I’m truly sorry that, despite having a paid reservation, you arrived for pickup and were told there was no car available. We understand how stressful and disruptive that is, especially on the day you need to start your trip.
DiscoverCars.com is a car rental price comparison platform, and the vehicle itself is provided by the rental company you selected. That said, we do help our customers resolve issues like this with the supplier and review what happened in your specific case.
Please email us at ******* with your booking number and link to this review, and if possible, any written confirmation from the rental desk that they had no vehicle available. We’ll investigate with the supplier and do our best to find a fair solution.
Thank you for sharing your experience with us.
Regards,
Eva Smith
Community Manager
I’m truly sorry that, despite having a paid reservation, you arrived for pickup and were told there was no car available. We understand how stressful and disruptive that is, especially on the day you need to start your trip.
DiscoverCars.com is a car rental price comparison platform, and the vehicle itself is provided by the rental company you selected. That said, we do help our customers resolve issues like this with the supplier and review what happened in your specific case.
Please email us at ******* with your booking number and link to this review, and if possible, any written confirmation from the rental desk that they had no vehicle available. We’ll investigate with the supplier and do our best to find a fair solution.
Thank you for sharing your experience with us.
Regards,
Eva Smith
Community Manager