Mauritius needs lessons on customer care & service

Purchased Rico mixer grinder (motor and 3 sized bowl+lids) 18-07 2015. Total sum Rs3690 paid cash in full. Has 24 month warranty. 2 weeks later i large bowl (never used), does not work. Also medium bowl had broken some parts surrounding the blade (i was told is not covered by warranty). Note this is after 2 weeks of use. The store is 1 hour away. On 17-9-2015 i was able to go to cash and carry for assistance. With much reluctance and complaining 2 larger bowls went in for repair. \U will be contacted in 2 weeks."After 2 weeks I was still waiting to be contacted. Early November we were advised to fetch. The large blender blade was \""sorted\"" i had not tested it. The medium bowl had not been repaired at all (not under warranty) but i was not told it can be repaired at additional cost. There was also huge damage to the lid and other parts which were not damaged to begin with. Without checking they were just returning these to me saying all was fine. In frustration i left there (hoping for better customer care and service). To date i am waiting their call. I wud like a complete refund. Mauritius needs to learn lessons on how to care for their customers. I'm South African. """