Shocking Customer Service

I ordered 2 office chairs on Thursday which were presumably in stock, the following morning Friday I was phoned by a lady from Discount Decor and was told that they were out of stock, however their supplier was delivering on the same or following day and I could expect my chairs on Tues or Wed. On Thursday still no chairs, I tried to call however I was on hold and the call was dropped numerous times, I sent them a message via their web page and no one got back to me. Today Friday following I got through to them on the phone, the lady advised that there still was no stock and also indicated that the product was being discontinued due to a number of comebacks, why was I not notified. I then asked for a refund and was told that it would take 5 days for a refund, this is unacceptable, when I placed the order payment was made via PayFast which to me means that they got my money virtually immediately. They have been sitting with my money for over a week and now I must wait 5 days to get it back, not acceptable. The lady said they have other on the floor which have not been loaded onto their web page yet and she would send pictures together with pricing, I am still waiting. I would discourage any one from purchasing from Discount Decor, shocking service.