Refund

I did a laybuy with the company and have requested them to give me a refund for the item that i have laybuyed because since i did the laybuy they never confirmed it i called numereous times but didn't get the assistance , so i decided to cancel my order since they are not valuing me as a customer. I cancelled the laybuy 2 weeks back and they still haven't refunded me i have been calling to follow up but non of them is willing to assist me. They always promise to get back at me but non of them call me back, i tried to follow up again and they are hanging up their phones.It is really pathetic that's not how they must treat me as their customer.I am really dissapointed in the team. Discount decor used to have the best online service the was a guy by the name of witness he will follow up with you and call back no matter how much you are spending ,but now it seems like they are not treating us fairly.