Poor Service/ I want my money back

I did online shopping on their website and asked to lay buy an item code 293552 during lockdown. I was told the item is not available. So I asked to change to something else.

I have been speaking to different people on what’s app and they all say I will be called from their finance department . Deposit was done on the 02 April 2020 at 15:25 and I am still without anything.

I have asked for a refund because the item I wanted was not available.

They don’t answer my what’s apps. They leave me on read.

I am not happy Discount Decor and I want my money back !!!!!!

Poor service guys !