Poor Customer Service and full of stories.

I bought a dining suite online and paid the full amount using payflex on the same day. I then enquired on their whatsapp how long it will take to receive the delivery and I was told 10 working days (their website says delivery next day). 10 working days came and went, nothing happened.. I started enquiring and I as told so many stories. I sent whatsapp messages on the 2 and 5 September 2020, I was just blue ticked - no response, sent another whatsapp message on the 7 September 2020, they asked me to provide them with a proof of payment, which I did. They said they will come back to me, never did. I sent another text on the 9 September 2020, then I was told my order was never placed. I called them and they said they will sort it, whoever, was handling the whatsapp will call me back to sort it out for me. They never called. Just sent a text to say I am on it, I will give you feedback the feedback never came. On the 11th of September I requested a refund and I was told since its payflex, the refund will take 7 to 14 days. On the 23rd I sent a whatsapp asking for confirmation that the refund has been processed. Someone called me and said the person who assisted me didn't process the refund and payflex refunds take 3 to 5 days. They will process the refund for me at that moment,and I should have my money by the weekend. I followed up again on the 29 September 2020 and I was told the refund has still not been processed. They are telling me that their manager only came back today and that I should email him if by Friday I still don't have the refund. I only got my refund after legalwise and payflex intervened.