no quality in product or service

The most unprofessional chain I have come across

I opted to lay buy a TV stand as a single mom I do not want to incur debt With this unfortunately I count every cent I have. Upon my first payment I gave it a few days before I requested a statement for my records to keep track of what I was paying and to make sure that I was paying and would receive the correct items 1) After numerous requests not once did I receive an acknowledgment of payment or statement when I needed to collect the TV stand I received all sort of stories - I eventually arranged for someone to collect the stand for me. 2) They then refused to release the stand for a 200 odd that had not cleared into their account- despite sending proof of payment the day before and telling them someone would collect- no where did they say I must now wait for the payment to clear (besides this from a company that does not communicate) 3) I then had to arrange for someone to assist me in building up the stand that was not user friendly at all - upon following instructions of the manual the one bored fell and became un usable I contacted them AGAIN and was told they are unable to assist 4) A tv stand that has wheels and no stoppers and all sorts of plank is what I now sit with no quality in product or service