Incompetence admitted by Saleslady!

USELESS SERVICE I paid in full for a dining suite on 16 November, I wasn't notified of the suite being out of stock. My partner went to collect the suite where he was told they had called me and they most certainly had not. A week later they did however, the saleslady said "I'm sure you think our service is poor and we had forgotten about you" yes, incompetence at its finest, I do agree! She informed me a shipment was arriving Thursday with potential stock, and Friday they would call me. Tuesday I got hold of them, all to find that they did not have stock in white, only black, so I asked for a table and 4 chairs to be put aside for me and we could then discuss collection/shipment since they had my money for 15 days already.... But! Unfortunately they 4 chairs and table have been sold! And guess what? I have not been refunded either! Tomorrow I'm calling ABSA and reporting them for ***** because this is now THEFT!