Day Light ******* & Unprofessional Service!!

Hi I would just like to make people aware of Discount Decor. I purchased a bed there and after 7 months the bed broke. I complained and they advised they could repair it. I'm not very happy with the bed being repaired as the bed breaking in the first place is an indication of the quality of the bed. I then dealt with a very unprofessional Glen (online marketing executive) who insinuated that it's my fault the bed broke because of my kids jumping falling on the bed etc and basically just challenged me crudely as to why the he would rather fix the bed than refund me or replace the bed... ignoring my sentiments and the law as per Consumer Protection Act, 68 of 2008: S 16, 19 (5) & (8), 20, 55 (3), 56 A that 1. this bed is unsafe and defective (its a bunk bed) and 2. the fact that my 6 year old kid who just starting sleeping alone is now traumatized of the bed and 3. my kids are sleeping on the floor because they afraid to sleep on the bed 4. I called numerous times spoke to numerous people and no one took my complaint seriously. This is the response I got from Glen: when you bought the goods 8 MONTHS ago the product wasn’t POOR QUALITY and never mentioned through the period. Now that one plank snaps you ‘SHOUT’ at everyone with disrespect, we then said we will fix the plank for you (giving you a whole new pair of slats) We have sold hundreds of this item with no issue of wood snapping especially over 8 months period. The plank could of snap from either jumping on the bed or fell on the bed but that’s not the argument. We never said we won’t help you with this matter AT ALL but you quick to threaten Discount Décor to go all over?