Bad customer service utter

I paid for an item that was not in stock. We were told to wait 4 to 6 weeks. In the interim no one contacted us to update about the progress. I called mayb 50 times before I was told on a certain day stock is arriving. I called to confirm this on the day there had no idea what I was talking about. The sales person never available. The manager has not rep**** to my emails. They profess on their website to care about customer service clearly this is not the case look at the Google reviews and reviews here. It is shocking how a company suppose to pride itself with customer satisfaction cannot even return your call. There is absolutely no care or concern yet they have taken your money. They refuse to give out the owner details. How sad.