Almost 2 weeks and still havent recieved my refund

Hi<br> <br> on the 31st of January 2015 I purchased a toy helicopter (R499) at the discount store in San ridge, only to find that it was faulty.<br> so, I returned it and asked for working helicopter. The lady(Maybe manager) at the store said they will refund my money and i have to pay again for the helicopter. she did the whole \refund process"and even today i still havent received anything.<br> <br> I went to the store the next weekend to follow up and the manager called Moodley said i must follow up with my bank.<br> The bank told me that there was no money deposited in my account. When i went back to the manager he told me that he will look at it and follow up....even today i still havent received anything... """