Bad client services

<p>After numerous emails to the owner of Disa Tours, i still have no apology from the staff that work at the office of Taximan. I have complained several times to either the supervisor (who was of no help and took the staff member's side of things, even though the client is always right in a service industry) or to the owner, and after years of using this company, i still have to struggle with rude office staff, i have no complaints about their drivers as they are a joy to be around. But sadly the office staff with whom one has to book your cab with, can be very rude and have been rude to me on numerous occasions, and they even put the phone down on the client or refuse to speak to the client. The staff even accuse you of being a **** about the bookings of the cab, even though i know the time i book my cab, they do this to avoid taking responsibility for incorrect booking of the time. Instead of apologising to the client and owning the mistake, they will argue with you and put the phone down on you. This is unacceptable service. I would have thought that the owner (being that he is in the service industry) would employ better staff. Staff that actually have client services background and know how to deal with clients. I have worked in the hotel industry and never ever do you put the phone down on a client, you own the mistake, and apologise. If the staff had just done that and apologised i would not be posting here. I have been using their service for several years and am still struggling with the same issues. In Tableview area they are the monopoly and therefore treat clients with such disregard. I hope after this posting they will wake up and learn how to treat people.</p>