Life cover given without consent - Horrible customer service

A few months ago I received a debicheck mandate for Life cover that I did not request for, I followed up via email and they have advised that I requested Life cover from them which is not true. I do have other policies with them but not life cover. I asked them how could this happen as I did not give consent to get a policy with them. They have since been quiet for nearly two months now and have not answered my questions. Very concerned about what is happening at Dischem life and now considering moving my other policies with them. Absolutely horrible customer service