1 reviews | Active since Aug 2010

02 Feb 2026, 17:10

Lengthy underwriting process - Almost a month

I have been waiting for more than two weeks for final feedback following the underwriting requirements, and the delay has been extremely disappointing. I have previously app**** for life cover under the same health conditions and currently hold two policies with Discovery Life, and not once has the underwriting process ever taken this long.

I would not recommend this company to anyone unless you have ample time and patience to endure the long waiting periods. In my case, it has already been over two weeks with no progress, and at this rate, I am almost certain the process will exceed a month before a decision is made. The level of inefficiency is truly unacceptable.

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Replies (1)
Dis-Chem Life (Pty) Ltd
Dis-Chem Life (Pty) Ltd's reply02 Feb 2026, 17:28
Official
Hi Sonwabo,

We sincerely apologise for the delay in receiving final feedback regarding your policy. We fully understand how frustrating and disappointing this has been, especially given your previous experience and existing policies. 

We would like to assure you that your concerns have been escalated, and a member of our team will be in contact with you to provide an update and assist in progressing your application as quickly as possible. The length of time you have been waiting is not acceptable, and we appreciate you bringing this matter to our attention. 

Thank you for your time and patience. We will be in touch with you soon.

Team Dis-Chem Life