Inconsistent information

I would like to express my dissatisfaction with lack of transparency in Dischem Lifes sales agents. I signed up for Dischem Life insurance and I was told that I can add rewards benefits where it will depend on consistent premiums (regardless the amount) and health check. I booked for a health check and blood was drawn from me and I was told to wait 48 hours for the results. Now hoping that by tomorrow which will be 3 days I will be able to use my rewards as promised by the sales person. Now my rewards are only at 20% and I called in to ask what the hold up is and I was told that the discount and results will only be visible after the second billing date since I made the first billing on the 5th of Feb and that is just to activate the policy apparently. Now Health Checks are usually immediately and I can understand if you need to send blood samples in for check. I expect to get a result before the next billing date because that comes across as a lie and that means you dont trust me that you need to bill me first before releasing the rewards which was not the promise. The sales agent also said that the discount is likely to be more than 50% and the lady I spoke to today says is mostly 23% and seldom more than that - mind you I dont mind a low percentage but do not sell me a dream. Also I was told the rewards discounts are limited at R3000 but I was told something much less. Why am I getting incorrect information from the sales person compared to everyone else? What is going on Dischem Life?

Cell: ***