From my funeral cover I was paying 300

From my funeral cover I was paying 300.1 n I phoned them to notify them that I already paid from my banking app n they deducted 356 rands i explained to the lady called Bathabile and she told me that they wii refund my 300.1 rands till now nothing then after I got this hello Peter which I dnt understand how hence um talking to you now and the lady explained to me that the 356 rands is the one but they will refund it back