Dis-Chem Life Ignoring Cancellation Requests and Continuing to Deduct Premiums

I am extremely disappointed with the level of service I have received from Dis-Chem Life since opening my ***.

From the moment the *** was sold to me, there has been virtually no support or assistance regarding the ***. I have visited the Dis-Chem Bluff branch on more than four occasions seeking assistance, only to be told each time that the representative responsible for the *** was either off sick or on her day off.

Due to the ongoing lack of service, I informed the representative via WhatsApp that I wished to cancel my ***. Unfortunately, despite multiple requests and follow-ups, no action was taken. In fact, the continued lack of communication and service only reinforced my decision to cancel.

To date, I have not used any of the benefits associated with the *** because I was never provided with adequate guidance on how to access or make use of them.

What is even more concerning is that I was later contacted by a customer service representative who assured me that the *** would be cancelled. Despite this assurance, a premium was deducted again the following month. This has now happened for the second consecutive month after I submitted multiple cancellation requests.

I find it unacceptable that Dis-Chem appears to be focused on selling *** but provides little to no support once the sale has been completed. Customers should not have to struggle to receive assistance, understand their benefits, or cancel a *** when requested.

As a result, I am requesting the following:

Immediate cancellation of my ***. Immediate termination of any future debit orders. A full refund of the two premium deductions taken after my cancellation requests were submitted. Written confirmation that the *** has been cancelled and that no further deductions will be made.

Based on my experience, I cannot recommend Dis-Chem's *** products to others. The lack of service, poor communication, and failure to honour my cancellation requests have been extremely disappointing and frustrating.

I hope Dis-Chem will urgently address this matter and provide a satisfactory resolution.

Customer Name: Tamzyn Madurai Branch: Dis-Chem Bluff Preferred Resolution: Immediate cancellation of ***, refund of both deductions, and written confirmation of closure.

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