BC
Bongani C
1 reviews | Active since Feb 2019
09 Mar 2026, 07:10
*****
I woke up to a debit order that I didn't think will go through as the sale was not completed, because I ended up not signing the documents that were required to complete the sale, and I went ahead and contacted the sales agent which was not helpful he said I should see the policy documents if I want a refund, I want a refund and for the policy to be canceled ASAP because to me this is ***** I am not happy
Helpful (0)
Replies (11)0
Replies (11)
Dis-Chem Life (Pty) Ltd's replyOfficial
09 Mar 2026, 07:15Hi Bongani,
Thank you for bringing this to our attention. We’re truly sorry to hear about your experience. We understand how concerning this is, but please be assured that we will investigate the matter.
A member of our team will be in contact with you.
Chat soon,
Team Dis-Chem Life.
Thank you for bringing this to our attention. We’re truly sorry to hear about your experience. We understand how concerning this is, but please be assured that we will investigate the matter.
A member of our team will be in contact with you.
Chat soon,
Team Dis-Chem Life.
Dis-Chem Life (Pty) Ltd's reply09 Mar 2026, 07:15
Official
Hi Bongani,
Thank you for bringing this to our attention. We’re truly sorry to hear about your experience. We understand how concerning this is, but please be assured that we will investigate the matter.
A member of our team will be in contact with you.
Chat soon,
Team Dis-Chem Life.
Thank you for bringing this to our attention. We’re truly sorry to hear about your experience. We understand how concerning this is, but please be assured that we will investigate the matter.
A member of our team will be in contact with you.
Chat soon,
Team Dis-Chem Life.
BC
Bongani C's updateReviewer Update
09 Mar 2026, 09:50No one from Dischem has contacted me regarding this issue I am still waiting
BC
Bongani C's update09 Mar 2026, 09:50
Reviewer Update
No one from Dischem has contacted me regarding this issue I am still waiting
Dis-Chem Life (Pty) Ltd's replyOfficial
09 Mar 2026, 10:55Hi Bongani,
Our dedicated team is working on it. We appreciate your patience during this time.
Team Dis-Chem Life.
Our dedicated team is working on it. We appreciate your patience during this time.
Team Dis-Chem Life.
Dis-Chem Life (Pty) Ltd's reply09 Mar 2026, 10:55
Official
Hi Bongani,
Our dedicated team is working on it. We appreciate your patience during this time.
Team Dis-Chem Life.
Our dedicated team is working on it. We appreciate your patience during this time.
Team Dis-Chem Life.
BC
Bongani C's updateReviewer Update
10 Mar 2026, 14:44I received a call yesterday at 10h40 however my refund is not yet processed?? The policy is canceled I'm relieved
BC
Bongani C's update10 Mar 2026, 14:44
Reviewer Update
I received a call yesterday at 10h40 however my refund is not yet processed?? The policy is canceled I'm relieved
Dis-Chem Life (Pty) Ltd's replyOfficial
10 Mar 2026, 14:51Hi Bongani,
Thank you for reaching out. Your refund is being processed, and we appreciate your patience during this time.
All the best,
Team Dis-Chem Life.
Thank you for reaching out. Your refund is being processed, and we appreciate your patience during this time.
All the best,
Team Dis-Chem Life.
Dis-Chem Life (Pty) Ltd's reply10 Mar 2026, 14:51
Official
Hi Bongani,
Thank you for reaching out. Your refund is being processed, and we appreciate your patience during this time.
All the best,
Team Dis-Chem Life.
Thank you for reaching out. Your refund is being processed, and we appreciate your patience during this time.
All the best,
Team Dis-Chem Life.
BC
Bongani C's updateReviewer Update
10 Mar 2026, 15:37You guys are playing hide and seek with me, I didn't sign any documents and now I'm being told about a cooling off period for who, I need my refund please I didn't sign an forms to close the sale
BC
Bongani C's update10 Mar 2026, 15:37
Reviewer Update
You guys are playing hide and seek with me, I didn't sign any documents and now I'm being told about a cooling off period for who, I need my refund please I didn't sign an forms to close the sale
Dis-Chem Life (Pty) Ltd's replyOfficial
10 Mar 2026, 15:50Hi Bongani,
We apologise for the inconvenience. One of our team members will be in contact with you.
Team Dis-Chem Life
We apologise for the inconvenience. One of our team members will be in contact with you.
Team Dis-Chem Life
Dis-Chem Life (Pty) Ltd's reply10 Mar 2026, 15:50
Official
Hi Bongani,
We apologise for the inconvenience. One of our team members will be in contact with you.
Team Dis-Chem Life
We apologise for the inconvenience. One of our team members will be in contact with you.
Team Dis-Chem Life
BC
Bongani C's updateReviewer Update
10 Mar 2026, 16:13The only inconvenience is you guys refusing to refund me,
BC
Bongani C's update10 Mar 2026, 16:13
Reviewer Update
The only inconvenience is you guys refusing to refund me,
Dis-Chem Life (Pty) Ltd's replyOfficial
10 Mar 2026, 16:44Hi Bongani,
We understand your frustration. Your patience during this time is much appreciated.
Team Dis-Chem Life.
We understand your frustration. Your patience during this time is much appreciated.
Team Dis-Chem Life.
Dis-Chem Life (Pty) Ltd's reply10 Mar 2026, 16:44
Official
Hi Bongani,
We understand your frustration. Your patience during this time is much appreciated.
Team Dis-Chem Life.
We understand your frustration. Your patience during this time is much appreciated.
Team Dis-Chem Life.
BC
Bongani C's updateReviewer Update
11 Mar 2026, 01:20I am not frustrated in any way, you guys a ****s and are misleading me with wrong information, the lady that called me on Monday morning said I'll get my refund, when I text you on what's app u are singing a different tune, so it's a norm for you to lie to clients with no factual information, please process my refund as there is no paper trail that shows that I signed up for funeral cover
BC
Bongani C's update11 Mar 2026, 01:20
Reviewer Update
I am not frustrated in any way, you guys a ****s and are misleading me with wrong information, the lady that called me on Monday morning said I'll get my refund, when I text you on what's app u are singing a different tune, so it's a norm for you to lie to clients with no factual information, please process my refund as there is no paper trail that shows that I signed up for funeral cover
Dis-Chem Life (Pty) Ltd's replyOfficial
11 Mar 2026, 08:39Hi Bongani,
We have escalated your query and will investigate this matter thoroughly. Please be assured that we would never intentionally mislead our clients. If there has been any confusion or conflicting information, we sincerely apologise for the inconvenience.
Chat soon,
Team Dis-Chem Life
We have escalated your query and will investigate this matter thoroughly. Please be assured that we would never intentionally mislead our clients. If there has been any confusion or conflicting information, we sincerely apologise for the inconvenience.
Chat soon,
Team Dis-Chem Life
Dis-Chem Life (Pty) Ltd's reply11 Mar 2026, 08:39
Official
Hi Bongani,
We have escalated your query and will investigate this matter thoroughly. Please be assured that we would never intentionally mislead our clients. If there has been any confusion or conflicting information, we sincerely apologise for the inconvenience.
Chat soon,
Team Dis-Chem Life
We have escalated your query and will investigate this matter thoroughly. Please be assured that we would never intentionally mislead our clients. If there has been any confusion or conflicting information, we sincerely apologise for the inconvenience.
Chat soon,
Team Dis-Chem Life