Extremely Disappointed – Order Not Received and No Communication

I placed an order for a Premium Laptop Backpack – Chestnut from Dirty Leather on 26 February 2025. To date, I have not received my order, and the lack of communication from the team has been incredibly frustrating.

Despite numerous messages, emails, and attempts to reach out, responses have been sporadic at best. I was occasionally told that my order would be delivered on a Wednesday or that someone would get back to me—yet nothing ever happened.

On 4 January 2025, I finally received an email from Kelly, who introduced herself as the new owner following a change in leadership. She mentioned that due to the transition, there were unexpected delays and asked for patience while outstanding orders were being fulfilled. I understand that change takes time—but nearly two months later, I still have no order, no refund, and no real update.

I responded and made it clear that I no longer have patience. I either want my order or my money back. Since then—radio silence. No communication. No solution.

This backpack was meant to be a special gift for my boyfriend, and unfortunately, the moment has been ruined. What was meant to bring joy has brought only disappointment, and it’s heartbreaking that I now feel I have no other option than to escalate this further.

This is my money, and I placed my trust in your company. If this is how the new ownership chooses to treat its customers, then I sincerely wish you luck—because this is absolutely unacceptable.

DO NOT SUPPORT DIRTY LEATHER.