MJ
Melody J
1 reviews | Active since Aug 2014
14 Jun 2021, 07:37
ZERO Response to change a debit order!
I urgently need to switch my debit order, as I have changed banks. I have been waiting for DirectAxis since last week Wednesday - their e-mail confirmation states that they will respond within 24 working hours - however they don't bother to respond at all. Nedbank has also tried to get hold of them from their side, but they insisted that I deal with them directly. When one calls the call centre you hold on forever to get through to someone. What must I do to get a response from them!!??? If they run their next debit order at month end it will not be going through? yet they don't seem to care?
Helpful (0)
Replies (3)0
Replies (3)
DirectAxis's replyOfficial
14 Jun 2021, 10:48Hello Melody, Thank you for reaching out to us. We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We are sorry you’ve had to spend so much time on this. Thank you for your manual payment. We’ll escalate your query to our Customer care support team and have them update your banking details. We will also monitor and keep you in the loop until everything is sorted out. Team DirectAxis
Best regards,
DirectAxis's reply14 Jun 2021, 10:48
Official
Hello Melody, Thank you for reaching out to us. We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We are sorry you’ve had to spend so much time on this. Thank you for your manual payment. We’ll escalate your query to our Customer care support team and have them update your banking details. We will also monitor and keep you in the loop until everything is sorted out. Team DirectAxis
Best regards,
MJ
Melody J's updateReviewer Update
15 Jun 2021, 10:07There was no manual payment!! The additional payment has nothing to do with the debit order. I am extremely upset because I just received a pathetic email stating that I need to call DirectAxis again to have it done! I am sorry but I have spent enough airtime on this! Please CALL ME to have it sorted as a matter of urgency! - ***. Thank you!
MJ
Melody J's update15 Jun 2021, 10:07
Reviewer Update
There was no manual payment!! The additional payment has nothing to do with the debit order. I am extremely upset because I just received a pathetic email stating that I need to call DirectAxis again to have it done! I am sorry but I have spent enough airtime on this! Please CALL ME to have it sorted as a matter of urgency! - ***. Thank you!
DirectAxis's replyOfficial
17 Jun 2021, 13:42Hello Melody,
We’re sorry about the delay in resolving your query.
We've escalated your query to our Customer Care Team and a consultant will be in touch with you.
Team DirectAxis
We’re sorry about the delay in resolving your query.
We've escalated your query to our Customer Care Team and a consultant will be in touch with you.
Team DirectAxis
Best regards,
DirectAxis's reply17 Jun 2021, 13:42
Official
Hello Melody,
We’re sorry about the delay in resolving your query.
We've escalated your query to our Customer Care Team and a consultant will be in touch with you.
Team DirectAxis
We’re sorry about the delay in resolving your query.
We've escalated your query to our Customer Care Team and a consultant will be in touch with you.
Team DirectAxis
Best regards,