IN
Innocentia N
1 reviews | Active since Aug 2019
28 Sept 2020, 15:46
ZERO CUSTOMER SERVICE
I have been unable to reach DirectAxis on any of the numbers provided. I have sent emails and was called once and got cut off when they were transferring me. All I want to do is sort out my account. It shouldn't be this hard to reach your customer service center.
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DirectAxis's replyOfficial
29 Sept 2020, 11:56Hello Innocentia, We’ve received your review. Please accept our apologies for the difficulty experienced in trying to reach us. Some of our consultants are working remotely and are sometimes experiencing technical glitches which are caused by poor network connectivity. This is not an excuse, we’re working very hard to try and fix these issues so that we can deliver the excellent service we strive to deliver to our customers. We will escalate your review onto our support team and a consultant will be in touch with you. Team DirectAxis
DirectAxis's reply29 Sept 2020, 11:56
Official
Hello Innocentia, We’ve received your review. Please accept our apologies for the difficulty experienced in trying to reach us. Some of our consultants are working remotely and are sometimes experiencing technical glitches which are caused by poor network connectivity. This is not an excuse, we’re working very hard to try and fix these issues so that we can deliver the excellent service we strive to deliver to our customers. We will escalate your review onto our support team and a consultant will be in touch with you. Team DirectAxis