KG
Khululwa G
1 reviews | Active since Mar 2017
05 Nov 2020, 17:10
Zero customer service
I have a covid 19 relief loan from FNB which also includes a Direct axis cashpower loan. Directaxis debit order for October went off from my Cheque account this October month instead of going off from the Covid 19 relief loan for the last time as the other debit orders, yet it’s included on the covid loan. I Logged a complaint on the FNB website, which was then redirected to Direct Axis on 29 October ,***, but haven’t received any response yet.
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Replies (2)
DirectAxis's replyOfficial
06 Nov 2020, 08:39Hello Khululwa, Thanks for reaching out to us. We apologise for any inconvenience we may have caused. We care about our customers and always try to provide them with excellent service. The way Debt Relief work is unlike anything we’ve done in the past and the process is manually completed. This is a learning for us and we are working hard to refine processes to ensure we provide the best service at all times. We have escalated the matter to our Covid-19 Department in order for you to be assisted as soon as possible. We will keep you in the loop until everything is sorted. Team DirectAxis
DirectAxis's reply06 Nov 2020, 08:39
Official
Hello Khululwa, Thanks for reaching out to us. We apologise for any inconvenience we may have caused. We care about our customers and always try to provide them with excellent service. The way Debt Relief work is unlike anything we’ve done in the past and the process is manually completed. This is a learning for us and we are working hard to refine processes to ensure we provide the best service at all times. We have escalated the matter to our Covid-19 Department in order for you to be assisted as soon as possible. We will keep you in the loop until everything is sorted. Team DirectAxis
KG
Khululwa G's updateReviewer Update
27 Nov 2020, 04:46When are intending to sort out the issue? I've been waiting for the October debit reversal or a Covid loan decrease, instead a debit ran for November yesterday.
Please sort out the issue ASAP!
My email address: ***
Please sort out the issue ASAP!
My email address: ***
KG
Khululwa G's update27 Nov 2020, 04:46
Reviewer Update
When are intending to sort out the issue? I've been waiting for the October debit reversal or a Covid loan decrease, instead a debit ran for November yesterday.
Please sort out the issue ASAP!
My email address: ***
Please sort out the issue ASAP!
My email address: ***