Zero assistance and unable to allocate settlement payments.

I have been trying to close a settled Wesbank Cashpower loan which is administered by DirectAxis since 4 July 2025. Despite numerous emails and telephone calls, I am unable to get the account closed. There is no communication from DirectAxis or Wesbank at all. Each time you call them it seems the previous person you spoke to didn’t do anything to assist and they tell you it will take another 5-10 working days for your query to be attended to. Despite the account being settled, debit orders are still deducted from my account as they have failed to allocate the settlement payment and close my account.