ER
Elton R

1 reviews | Active since Sept 2019

15 Nov 2022, 09:43

Your Time Is Close to The End - Nauseating Service Ever Experienced - Praying for you

So DirectAxis decides to ignore your emails and sends automatic email responses advising that the correct department will get in contact with you.

I recently got retrenched, early September and when I got the notification that I am being retrenched I did my needed research etc. The retrenchment documents does not provided the day you are notified as we all know.

When I got the documents from my previous employer I immediately sent then all the needed information however this was sent to their customer service team not being aware and also in my email still asking for the information of the department that deals with claims etc.

Got the same response of "we will escalate your query to the relevant department" or " we will get in touch within the next 24 to 48 hours" I decided to then send regular emails of which i got the same response and then MBD (Debt Collectors also known as Most Brain Dead company) started calling me. Now listen these people did not come to play why ? because I owe them money ... and they have shares in MBD so I better come correct.

Direct Axis - All i'm asking for is for you as a company to please reach out to me directly despite my account now handed over to your associate The Most Brain Dead's MBD ... and let's have a conversation.

Easy Peasy right.

I'll give you 48 hours to reach out. If not will I continue to Fast and Pray ... for my GOD sees everything and when it happens whatever it is that will happen to your company and the chairs are empty etc will you not remember these silly complaints ... but we will. The ones that you did wrong. Prayer Changes.

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Replies (1)
DirectAxis
DirectAxis's reply15 Nov 2022, 10:20
Official
Hello Elton,  Thanks for reaching out to us.   Please accept our humble apologies for the unpleasant experience, we are here to assist.   We have escalated the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information.   Team DirectAxis