TP
Tarryn P
1 reviews | Active since Aug 2016
01 Sept 2021, 14:01
Your debit order system issue is not my problem
I cannot believe that a financial institution can be this incompent. How is your client meant to fix an issue that you have on a your system? This is the second month you are trying to inconvenience me into making a manual payment when this debit order has previously run with no problem. Then you still charge arrears fees when it's your issue. I just can't believe this is how you operate! You affect my credit score and inconvenience me and then still want to benefit from it. Trying to speak to a manager and the general lack of empathy from call centre staff is pathetic. Having worked for the First Rand group I know this is not the level of service they usually deliver. I have asked for the matter to be escalated and a resolution to be reached and a full month later here we are again. But collections can call me promptly to do a manual payment.
Helpful (0)
Replies (8)0
Replies (8)
DirectAxis's replyOfficial
01 Sept 2021, 15:15 Hello Tarryn, Thanks for reaching out to us. We apologise for your experience and the inconvenience caused. We understand your frustration and are here to assist. We have escalated your complaint to our Support Team for assistance. Team DirectAxis
Best regards,
DirectAxis's reply01 Sept 2021, 15:15
Official
Hello Tarryn, Thanks for reaching out to us. We apologise for your experience and the inconvenience caused. We understand your frustration and are here to assist. We have escalated your complaint to our Support Team for assistance. Team DirectAxis
Best regards,
TP
Tarryn P's updateReviewer Update
03 Sept 2021, 12:56It is 2 days later and still no contact made by you. I am once again having to chase you - have been on a call for 20 minutes. So I guess it's just my problem to fix.
TP
Tarryn P's update03 Sept 2021, 12:56
Reviewer Update
It is 2 days later and still no contact made by you. I am once again having to chase you - have been on a call for 20 minutes. So I guess it's just my problem to fix.
TP
Tarryn P's updateReviewer Update
03 Sept 2021, 12:58Not to mention that I have requested contact on the numerous smses you continue to send me
TP
Tarryn P's update03 Sept 2021, 12:58
Reviewer Update
Not to mention that I have requested contact on the numerous smses you continue to send me
DirectAxis's replyOfficial
09 Sept 2021, 16:37Hello Tarryn,
We're having difficulty getting in touch with you. Please let us know when would be the best time for us to call you.
Team DirectAxis
We're having difficulty getting in touch with you. Please let us know when would be the best time for us to call you.
Team DirectAxis
Best regards,
DirectAxis's reply09 Sept 2021, 16:37
Official
Hello Tarryn,
We're having difficulty getting in touch with you. Please let us know when would be the best time for us to call you.
Team DirectAxis
We're having difficulty getting in touch with you. Please let us know when would be the best time for us to call you.
Team DirectAxis
Best regards,
TP
Tarryn P's updateReviewer Update
10 Sept 2021, 14:09Hello team Direct Axis
I find that very hard to believe that you are not able to contact me as I have called and spoke to a manager who's line cut and has not bothered to call me back since last week Friday, 3 September. She placed the blame on FNB and promised to provide me with a resolution but did not bother to contact me again. I have also sent numerous emails to your collections department requesting feedback and have not even received an acknowledgment of the email.
I suggest you get someone to contact me as soon as possible or I will be escalating this matter and how you have handled the matter to the Credit Ombudsman.
Your service is terribly unprofessional and is not affecting my credit rating which is not acceptable at all.
I find that very hard to believe that you are not able to contact me as I have called and spoke to a manager who's line cut and has not bothered to call me back since last week Friday, 3 September. She placed the blame on FNB and promised to provide me with a resolution but did not bother to contact me again. I have also sent numerous emails to your collections department requesting feedback and have not even received an acknowledgment of the email.
I suggest you get someone to contact me as soon as possible or I will be escalating this matter and how you have handled the matter to the Credit Ombudsman.
Your service is terribly unprofessional and is not affecting my credit rating which is not acceptable at all.
TP
Tarryn P's update10 Sept 2021, 14:09
Reviewer Update
Hello team Direct Axis
I find that very hard to believe that you are not able to contact me as I have called and spoke to a manager who's line cut and has not bothered to call me back since last week Friday, 3 September. She placed the blame on FNB and promised to provide me with a resolution but did not bother to contact me again. I have also sent numerous emails to your collections department requesting feedback and have not even received an acknowledgment of the email.
I suggest you get someone to contact me as soon as possible or I will be escalating this matter and how you have handled the matter to the Credit Ombudsman.
Your service is terribly unprofessional and is not affecting my credit rating which is not acceptable at all.
I find that very hard to believe that you are not able to contact me as I have called and spoke to a manager who's line cut and has not bothered to call me back since last week Friday, 3 September. She placed the blame on FNB and promised to provide me with a resolution but did not bother to contact me again. I have also sent numerous emails to your collections department requesting feedback and have not even received an acknowledgment of the email.
I suggest you get someone to contact me as soon as possible or I will be escalating this matter and how you have handled the matter to the Credit Ombudsman.
Your service is terribly unprofessional and is not affecting my credit rating which is not acceptable at all.
TP
Tarryn P's updateReviewer Update
10 Sept 2021, 14:49I HAVE JUST SPENT AN HOUR ON THE PHONE TRYING TO CONTACT YOUR TEAM!!!!!!!!!!!!!!!!!!!!!!!! I SPOKE TO THREE DIFFERENT AGENTS WHO APPARENTLY TRIED TO TRANSFER ME TO YOUR COLLECTIONS TEAM AND ALL THAT HAPPENED IS THAT THEY TRANSFERRED ME BACK INTO THE QUEUE. I HAVE THE CALL RECORDINGS OF ALL OF THESE INTERACTIONS AND ESPECIALLY THE MOST RECENT ONE WITH YOUR AGENT KEHLANI I WILL BE POSTING ONLINE SO PEOPLE CAN HEAR THE SERVICE RECEIVED FROM YOUR TEAM. YOU CLEARLY HAVE NO INTEREST IN RESOLVING THIS ISSUE.
TP
Tarryn P's update10 Sept 2021, 14:49
Reviewer Update
I HAVE JUST SPENT AN HOUR ON THE PHONE TRYING TO CONTACT YOUR TEAM!!!!!!!!!!!!!!!!!!!!!!!! I SPOKE TO THREE DIFFERENT AGENTS WHO APPARENTLY TRIED TO TRANSFER ME TO YOUR COLLECTIONS TEAM AND ALL THAT HAPPENED IS THAT THEY TRANSFERRED ME BACK INTO THE QUEUE. I HAVE THE CALL RECORDINGS OF ALL OF THESE INTERACTIONS AND ESPECIALLY THE MOST RECENT ONE WITH YOUR AGENT KEHLANI I WILL BE POSTING ONLINE SO PEOPLE CAN HEAR THE SERVICE RECEIVED FROM YOUR TEAM. YOU CLEARLY HAVE NO INTEREST IN RESOLVING THIS ISSUE.
DirectAxis's replyOfficial
10 Sept 2021, 16:56Hello Tarryn,
We want to apologise for the experience you’ve had, we understand how frustrating this delay must be.
We've asked our support team to send you an email.
Team DirectAxis
We want to apologise for the experience you’ve had, we understand how frustrating this delay must be.
We've asked our support team to send you an email.
Team DirectAxis
Best regards,
DirectAxis's reply10 Sept 2021, 16:56
Official
Hello Tarryn,
We want to apologise for the experience you’ve had, we understand how frustrating this delay must be.
We've asked our support team to send you an email.
Team DirectAxis
We want to apologise for the experience you’ve had, we understand how frustrating this delay must be.
We've asked our support team to send you an email.
Team DirectAxis
Best regards,
DirectAxis's replyOfficial
16 Sept 2021, 15:32Hello Tarryn,
We're having difficulty getting in touch with you.
Please provide an alternative contact number and let us know when would be the best time for us to call you. Thank you.
Team DirectAxis
We're having difficulty getting in touch with you.
Please provide an alternative contact number and let us know when would be the best time for us to call you. Thank you.
Team DirectAxis
Best regards,
DirectAxis's reply16 Sept 2021, 15:32
Official
Hello Tarryn,
We're having difficulty getting in touch with you.
Please provide an alternative contact number and let us know when would be the best time for us to call you. Thank you.
Team DirectAxis
We're having difficulty getting in touch with you.
Please provide an alternative contact number and let us know when would be the best time for us to call you. Thank you.
Team DirectAxis
Best regards,