You ***** up your admin and waste my time repairing the damage.

I sent a change of banking details to DA on 11 Feb 2021 but it has not been captured. I know this because I was called yesterday to inform of an unpaid debit. When I asked if my banking details had been amended, they still had my old details!!! I proceeded to change my details telephonically and authorised the immediate collection from my new bank account and assumed the matter closed. Then this morning I receive another call regarding the unpaid debit and when I asked to speak to a manager, I was told I'd be called back, which has not happened. I've called DA again now and been put on hold by a very rude lady by the name Kelly when I asked to speak to someone senior. Been holding for 10 min already!!!!