YOU SUCK!!
<p>On Saturday 4 July 2015, I got a call from Direct Axis to ask me if I would verify my details for a new loan that I am taking out. I told them that I just paid up my loan and I do NOT want a new loan. </p> <p>I left it at that, as I have completed my business.</p> <p>In September I get a call to tell me that I have fallen behind on my payment of my DirectAxis loan, to which i responded, I do not have one, as I said NO to the approval. Needless to say, someone was going to look into it.</p> <p>Again in October, November, December I got these reminder that I need to pay, after I repeatedly stated that I did NOT give my permission for a loan. It was even paid into an account that I have never had or even opened with a bank that I have never put my feet in.</p> <p> </p> <p>So in the 2016 a young lady phoned again to ask when I am paying, to which i responded, that I did NOT give permission for the loan. She said that she will help me get it sorted. Eventually my problems are sorted.</p> <p>Except that now I have found out that there is a default against my name for bad debt! And guess who it is? Yes, it's DirectAxis. </p> <p>So STILL I am seen as the guilty party even though I have not seen 2cents of the money that I apparently borrowed.</p> <p>What does a person have to do to fix this freaking mess!?</p> <p>The guilty walk free and the innocent have to keep on paying. maybe if there was someone with authority that could have helped me, I would not have a bad credit record now. But as usual, the big cahunas sit in their offices and don't want to be disturbed.</p>
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Replies (5)
DirectAxis's replyOfficial
30 Sept 2016, 07:47Thank you for letting us know. We'll look into this immediately and will be in touch with you as soon as we've gathered more information.
Best regards,
DirectAxis's reply30 Sept 2016, 07:47
Official
Thank you for letting us know. We'll look into this immediately and will be in touch with you as soon as we've gathered more information.
Best regards,
's updateReviewer Update
07 Oct 2016, 09:32Direct Axis
I would like to know if you are also going to fix my business with my insurer, as they have now closed my account with them because of the default. I am driving without insurance on my car at present, which really makes me angry, seeing that I never took the loan from you.
Please contact me personally so that this business can be solved/completed as soon as possible.
Regards
Sonja Mollentze
(***)
's update07 Oct 2016, 09:32
Reviewer Update
Direct Axis
I would like to know if you are also going to fix my business with my insurer, as they have now closed my account with them because of the default. I am driving without insurance on my car at present, which really makes me angry, seeing that I never took the loan from you.
Please contact me personally so that this business can be solved/completed as soon as possible.
Regards
Sonja Mollentze
(***)
DirectAxis's replyOfficial
07 Oct 2016, 12:13Hello, please accept our sincerest apologies. We've escalated your feedback and it is now being investigated. You'll be kept in the loop until everything has been taken care of. So, expect a call or email from us because we'll be in touch with you soon.
Best regards,
DirectAxis's reply07 Oct 2016, 12:13
Official
Hello, please accept our sincerest apologies. We've escalated your feedback and it is now being investigated. You'll be kept in the loop until everything has been taken care of. So, expect a call or email from us because we'll be in touch with you soon.
Best regards,
's updateReviewer Update
10 Oct 2016, 15:25A HUGE thank you goes to Samantha Robertson,Customer Relationship Management Team, for fixing my problem so quickly and with such empathy.
She is an absolute star and an asset to the CRM company.
Thank you very very much.
Regards
Sonja
's update10 Oct 2016, 15:25
Reviewer Update
A HUGE thank you goes to Samantha Robertson,Customer Relationship Management Team, for fixing my problem so quickly and with such empathy.
She is an absolute star and an asset to the CRM company.
Thank you very very much.
Regards
Sonja
DirectAxis's replyOfficial
10 Oct 2016, 16:15Great, we're happy that Samantha was able to assist you. We'll certainly let her know that you're impressed with the way in which she handled everything. If for any reason you require further assistance, please don't hesitate to contact us again.
Best regards,
DirectAxis's reply10 Oct 2016, 16:15
Official
Great, we're happy that Samantha was able to assist you. We'll certainly let her know that you're impressed with the way in which she handled everything. If for any reason you require further assistance, please don't hesitate to contact us again.
Best regards,