You suck
I've been a customer of Direct Axis for years now. When I heard that I won't get my full salary for the next few months because of Covid 19 I did inform them and I did send them the letter from my employer stating it. I received a sms stating that because of high volumes of Covid 19 relief they will get back to me in 5 days. It is almost 2 weeks now and today they still deducted the full amount from my account. My husband paid money into my account so that I can pay part of our rent. Now I have zero money left and when I emailed them about this I got the exact same sms back. You can't speak to someone I've tried that as well. Apparently there is no one that can help you.
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DirectAxis's replyOfficial
05 May 2020, 10:46Hello Lorien
We have received your review.
Apologies, this isn't the experience we aim to provide. We recently implemented preventative measures to protect our team against the spread of the Coronavirus infections. As such, you may experience slight delays in responses from our agents. Please rest assured that we care about our customers and our primary focus during this time is to act responsibly towards them.
We'll escalate the matter to our COVID-19 support team and arrange for a consultant to call you.
Team DirectAxis
We have received your review.
Apologies, this isn't the experience we aim to provide. We recently implemented preventative measures to protect our team against the spread of the Coronavirus infections. As such, you may experience slight delays in responses from our agents. Please rest assured that we care about our customers and our primary focus during this time is to act responsibly towards them.
We'll escalate the matter to our COVID-19 support team and arrange for a consultant to call you.
Team DirectAxis
DirectAxis's reply05 May 2020, 10:46
Official
Hello Lorien
We have received your review.
Apologies, this isn't the experience we aim to provide. We recently implemented preventative measures to protect our team against the spread of the Coronavirus infections. As such, you may experience slight delays in responses from our agents. Please rest assured that we care about our customers and our primary focus during this time is to act responsibly towards them.
We'll escalate the matter to our COVID-19 support team and arrange for a consultant to call you.
Team DirectAxis
We have received your review.
Apologies, this isn't the experience we aim to provide. We recently implemented preventative measures to protect our team against the spread of the Coronavirus infections. As such, you may experience slight delays in responses from our agents. Please rest assured that we care about our customers and our primary focus during this time is to act responsibly towards them.
We'll escalate the matter to our COVID-19 support team and arrange for a consultant to call you.
Team DirectAxis